Had an accident? We’ve got you covered
Odds are nearly one in 10 that you or someone you know will be involved in an accident this year. While some accidents involve other cars and extensive damage, most are minor fender-benders. This page includes the 12 steps to take if you are involved in an accident. Please drive safely.
Unfortunately, for many drivers the stress does not end when the accident is cleared. Dealing with the right collision repair specialist is important to getting the car back on the road. But what does one look for when considering collision repair? If you’ve been in a car crash, you want the repair process to be a hassle-free experience that delivers your car back to you on time and in great condition. Consumers should seek out collision repair specialists that are certified. Two typical certifications are ASE, or Automotive Service Excellence, and I-CAR, the Inter-Industry Conference on Collision Repair, which provides the latest technical training in collision repair. Some collision repair specialists also offer additional services like claims handling assistance, towing or free pick-up and delivery. Additionally, consumers should check if the facility guarantees its repair work.
What to do in case of an accident
- Turn off your vehicle’s engine and leave it where it is if you feel it is safe to do so.
- Remain calm. Panicking will only make matters worse. Take a few deep breaths and relax.
- Are you injured? If you think you’re injured, stay in your car and try to relax. Be honest if anyone asks how you are. Ask someone to call for help and let a professional assess your condition.
- Assess your situation. When examining the possible damage to your vehicle, NEVER walk directly between the two cars – if one is hit again, you could be trapped between the two vehicles.
- Provide medical help to others ONLY if you are trained to do so.
- Call the police. Dial 9-1-1 first. If that doesn’t work, dial 0 and ask for the police.
- Don’t say the accident was your fault, even if you believe it was.
- Be tactful and courteous, even if you’re angry.
- Get the names, addresses and phone numbers of any witnesses. If you can’t get their names, at least get their license plate numbers.
- Exchange names, addresses, license numbers and insurance information with any other drivers involved in the accident.
- Take pictures using your smartphone
- Know where you want to get the damage to your vehicle repaired.